Information We Collect

We collect information you provide directly to us when you create an account, enroll in courses, or contact our support team. This includes your name, email address, phone number, and payment information for course enrollment.

We automatically collect certain technical information when you visit our website, including your IP address, browser type, operating system, and pages viewed. This helps us improve our platform and provide better user experiences.

How We Use Your Information

Your personal information helps us deliver educational content, track your learning progress, and provide customer support. We use this data to personalize your learning experience and recommend relevant courses based on your interests and current skill level.

We may also use your information to send you important updates about our courses, policy changes, or technical maintenance that might affect your access to our platform. You can opt out of non-essential communications at any time through your account settings.

For payment processing, we work with trusted third-party providers who maintain their own security standards. We never store complete credit card numbers on our servers and use tokenization for recurring payments.

Data Protection & Security

We implement industry-standard security measures to protect your personal information. Our systems use encryption both in transit and at rest, and we regularly update our security protocols to address emerging threats.

Our servers are located in secure data centers with physical access controls, and we limit data access to authorized personnel only. We conduct regular security audits and vulnerability assessments to maintain the highest protection standards.

Your Privacy Rights

Under Australian privacy legislation, you have several rights regarding your personal information. These rights help you maintain control over how your data is used and stored.

To exercise any of these rights, contact our privacy team using the information provided below. We'll respond to your request within 30 days and may need to verify your identity before processing certain requests.

Data Retention & Deletion

We retain your personal information only as long as necessary to provide our services and comply with legal obligations. Account information is typically kept for the duration of your active enrollment plus seven years for financial record-keeping requirements.

When you request account deletion, we'll remove your personal information within 30 days, except for data we're legally required to retain. You'll receive confirmation once the deletion process is complete.

Third-Party Services

We work with carefully selected third-party providers to deliver our services effectively. These partners include payment processors, email service providers, and analytics tools that help us understand how users interact with our platform.

All third-party providers are required to maintain appropriate data protection standards and are prohibited from using your information for their own purposes. We regularly review these partnerships to ensure they meet our privacy standards.

Some courses may include links to external resources or websites. These sites have their own privacy policies, and we encourage you to review them before providing any personal information to third parties.

Updates to This Policy

We review and update this privacy policy regularly to reflect changes in our practices or applicable laws. When we make significant changes, we'll notify you via email and provide at least 30 days notice before the changes take effect.

You can find the most current version of this policy on our website at any time. Continued use of our services after policy updates indicates your acceptance of the revised terms.

We maintain an archive of previous policy versions for transparency. If you have questions about specific changes or how they affect your account, our support team is available to provide clarification.

International Data Transfers

While our primary operations are based in Australia, some of our technology partners operate from other countries. When we transfer your data internationally, we ensure appropriate safeguards are in place to protect your information.

We only work with countries and organizations that provide adequate data protection standards, and we use contractual protections when necessary to maintain your privacy rights across borders.